Workshop: Optimizing the Operating Model Through Systems Analytics & Design Thinking

Thursday, November 7, 2019 at 8:00am to 12:00pm

This is a past event.

Vertex Pharmaceuticals HQ, VERTEX TWO in the Seaport 11 Fan Pier Blvd, Boston, MA 02210

The Optimizing the Operating Model Workshop provides solutions to diagnosing the barriers to improved organizational performance with analytics, systems diagnostics and design thinking. Specific applications to digital work transformation and digital product transformation will be featured.

Strategies fail when leaders take the wrong approach to diagnosing the sources of organizational performance and process improvement. Poorly-defined and led operating models are a major source of senior leader conflict and organizational under-performance. As a consequence, mid-level leaders and the people in charge of business process optimization, measurement and analytics often fail to find the best solutions to performance improvement challenges that are rooted in the work design, competencies, and individual behaviors.

This workshop provides a systematic approach to defining, measuring, aligning and improving the critical elements of the business operating model. During the program you will:

  • Learn how to apply tools and techniques from analytics, end-to-end business process optimization, and design thinking to find root causes of organizational performance.
  • Dive deep into case studies from PepsiCo/Frito-Lay, Prudential, Blue Shield of California and other industries which demonstrate how to apply the tools and techniques.
  • Apply the tools and techniques to the specific issues of digital work transformation and digital product transformation. As a result, you will be able to better prioritize where leaders should make human capital investment and change management decisions, and improve how your organization navigates the turbulent waters of digital change.
  • Learn from senior executives who have led their current and previous organizations through the challenges of systematically improving strategy execution and operating model performance.

Who should attend:

  • Teams and individuals charged with improving end-to-end business processes and performance.
  • Analytics practitioners, organization development practitioners, HR professionals and other professionals responsible for diagnosing and solving business model and operating model alignment challenges.
  • Business leaders who recognize that new more comprehensive and systemic approaches are needed to improve organizational performance.

Boston, MA – hosted by Vertex Pharmaceuticals
November 5 (starting at 1pm), November 6 (all day), and November 7 (ending at noon)

With: Alec Levenson (CEO), Patrick McLaughlin (PepsiCo/Frito-Lay), Vicki Walia (Prudential), and Mary O’Hara (Blue Shield of CA)

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