Wednesday, September 16, 2020 at 8:00am to 9:00am
Brought to you by the Aerospace & Defense Forum.
We've learned a great deal during the upheaval inflicted by Covid 19. Companies have applied creative stopgap solutions to help adjust in the short term. Some of those things, borne of necessity, will fall by the wayside as soon as we've got therapies and treatments. Others have been valuable lessons in new ways of doing business. It's hard to tell the difference in our current circumstances.
In this presentation, we'll look at some things from inside and outside the industry, that we should not only embrace but even expand on going forward. We'll cover innovations in technology and experience design that allow company's to realistically evaluate the use of AI, VR, Machine Learning, Voice interfaces, Smart building technologies and others to serve them in the post-pandemic era.
Rik Reppe is the CEO of Experience Alchemists, a digital innovation and experience firm operating under a new model that allows for greater flexibility, autonomy and economies of scale. Prior to launching Experience Alchemists, Rik was the global leader of PwC's Customer Experience practice and a founding partner of its Experience Center, a hybrid creative agency-consultancy. Over the course of his career, he has pioneered methods for the incorporation of advanced analytics into the creative domain and worked across every industry imaginable with a particular focus on Experience Strategy and Design in the B2B space...because he finds the problems more interesting vs. B2C.
In addition to his terribly serious, professional background, Rik has a checkered past that saw him tour the globe as an award winning storyteller, produce a recording series for the New Orleans Jazz & Heritage Festival, perform at some of the nation's leading regional theatre and have on on-camera acting career best summarized by saying that he spent far more time during that period in a series of really bad day jobs. He has a graduate degree in Economics with an emphasis in mathematical and spatial modeling (which he uses exactly never) and an undergraduate degree in Theatre (which he uses daily).
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