Optimizing the Operating Model Beyond COVID-19

Wednesday, November 18, 2020 at 8:00am to 11:15am

This is a past event.
Virtual Event

The Optimizing the Operating Model Workshop provides solutions to diagnosing the barriers to improved organizational performance with analytics, systems diagnostics and design thinking.

Specific applications to digital work transformation and digital product transformation will be featured. Applications for optimizing the operating model for current conditions under COVID-19 and for post-pandemic will be featured throughout the workshop.

Strategies fail when leaders take the wrong approach to diagnosing the sources of organizational performance and process improvement. Poorly-defined and led operating models are a major source of senior leader conflict and organizational under-performance. As a consequence, mid-level leaders and the people in charge of business process optimization, measurement and analytics often fail to find the best solutions to performance improvement challenges that are rooted in the work design, competencies, and individual behaviors. Currently, COVID-19 poses a threat both to ongoing operations, and to maintaining sufficient focus on longer-term strategic priorities; the workshop provides a systematic framework for prioritizing both immediate and future capability building to strike the right balance.

This workshop provides a systematic approach to defining, measuring, aligning and improving the critical elements of the business operating model.

During the program you will:

  • Learn how to apply tools and techniques from analytics, end-to-end business process optimization, and design thinking to find root causes of organizational performance.
  • Dive deep into case studies from leading companies which demonstrate how to apply the tools and techniques.
  • Apply the tools and techniques to the specific issues of digital work transformation and digital product transformation. As a result, you will be able to better prioritize where leaders should make human capital investment and change management decisions, and improve how your organization navigates the turbulent waters of digital change.
  • Learn from senior executives who have led their current and previous organizations through the challenges of systematically improving strategy execution and operating model performance.
  • Each of the six sessions includes dedicated time to work through the participants’ short-term and longer-term challenges for optimizing the operating model under both COVID-19 and beyond

Who should attend:

  • Anyone leading organizational transformation work, operations leaders, OD professionals, HR business partners, people analytics professionals
Event Type

Lecture / Talk / Workshop, Event Highlights


Students, Alumni, Faculty/Staff


Other Location


Career, VSL





Marshall School of Business
Add this to your calendar

Recent Activity

You're not going yet!

This event requires registration.