COVID-19 Changed Healthcare Decision-Making. What Does It Mean for the U.S. Healthcare System? (Part 2)

Wednesday, March 24 at 1:00pm to 2:00pm

This is a past event.
Virtual Event

Day 2: The Pandemic Has Put New Demands on Healthcare Systems, Payers and Policymakers to Provide and Pay for “Patient-Centric” Care. Is the U.S. Health System Ready to Equitably Meet These New Demands?

The COVID-19 pandemic has changed the way Americans make their healthcare decisions. Periods of high and rising cases have quickly pushed health systems past capacity, forcing providers to cancel non-COVID procedures. Furthermore, patients now recognize that physician visits and procedures that once seemed routine and mundane now carry the risk of exposure to a highly transmissible and dangerous disease. According to the CDC, 41% of U.S. adults have skipped care during the pandemic. We have yet to fully understand the long-term health and cost implications of this delayed or foregone care.

In response, health systems and policymakers have had to rethink how to provide and pay for care that patients value. For example, telehealth has become an acceptable and widespread alternative approach to patient care, and payers have stepped up to reimburse the service. But some healthcare must be delivered in-person, and patients want reassurance that they will be safe from infectious diseases, even after the current crisis is over. What steps need to be taken by public and private decision makers to equitably give patients what they want while also ensuring a health system able to meet the capacity demands of a future pandemic?

Join the Schaeffer Center for a two-part series on the pandemic’s effects on the kind of care patients are seeking, what they value and prefer, and the need for healthcare systems, payers, and policy makers to meet this challenge in an equitable way.

Panelists include:  

Darius Lakdawalla, Schaeffer Center Director of Research; Pamela Kehaly, President and CEO, Blue Cross Blue Shield of Arizona; Bob Kocher, MD, Partner, Venrock;  Dan Mendelson, Founder and Former CEO, Avalere Health; Thomas M. Priselac, President and CEO, Cedars-Sinai Health System; 

Event Type

Lecture / Talk / Workshop


Students, Alumni, Faculty/Staff


University Park Campus, Health Sciences Campus




Price School of Public Policy, School of Pharmacy, USC Schaeffer Center
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